Cross functional teams:
UXD, PM, UX Research, Engineering
- User recruitment via Pendo guide
- Prioritize flows to test
- Develop script
- Produce interactive prototype
- Assess findings post-test
UX is involved in every step of the process.
1 - Set expectations
2 - Learn about each user’s role and experience with our products
3 - Run through scenarios and flows (usually 3-5 per test)
4 - Have user rate their overall experience
5 - Open ended post-test questions
Analyze results, share with all stakeholders, and determine next steps.